Delivery Policy

Where we deliver

We deliver to all mainland UK addresses, the Scottish Highlands and Islands, and Northern Ireland. [CONFIRM: coverage of Channel Islands / BFPO]

Delivery times and charges

Orders are dispatched from our warehouse within [CONFIRM] working days. Standard delivery typically takes [CONFIRM] working days from dispatch with [CONFIRM: carrier].

Delivery charges are shown at checkout before you pay. Orders over the free-delivery threshold shown on the site qualify for free standard UK delivery. All prices on this site include VAT.

Tracking

You'll receive a dispatch email with a tracking link as soon as your order leaves the warehouse.

Problems with a delivery

If your order is late, damaged in transit, or hasn't arrived, contact us at info@shouldersleeper.co.uk with your order number and we'll put it right. Nothing in this policy affects your statutory rights.