Support

Talk to a human who knows the product

Surgery date coming up and not sure which size? Order question? Something not right? Write to us and you'll hear back within one business day — from the team that handles the UK store, not a script.

Fastest route to an answer

Most questions have an instant answer — start here before you write.

Which size do I need?

Sizing goes by height, and the side follows your operated shoulder. The guide covers both, plus what to do if you're between sizes or expecting swelling.

Open the sizing guide

Delivery & returns

Dispatch times, tracking, and how your statutory 14-day right to cancel works.

Delivery & returns

How do I set it up?

Four short videos showing exactly how to fit the pillow, adjust the straps and get the elbow position right.

Watch the setup guide

Still need us? Write below

Include your order number if you have one, and tell us which shoulder and roughly how tall you are if it's a sizing question — that usually lets us answer in one reply instead of three.

Prefer email? info@shouldersleeper.co.uk reaches the same inbox.

Send us a message

A real person who knows the product reads every one of these.

For clinics & practitioners

Are you a physiotherapist, clinic or hospital?

You're in the wrong form. We run a separate line for trade: wholesale pricing, free evaluation samples so patients can be sized properly, waiting-room materials, and direct dispatch to your patient when you're out of stock.

Wholesale & clinic pricing
Free evaluation sample
Patient leaflets & sizing aids

Open the partner enquiry

“Hundreds of clinics already add the Shoulder Sleeper to their post-operative protocols — because their patients finally sleep.”